FAQ

1. Shipping & Delivery (訂單與物流)

• Q: How can I track my order?

  • A: You can view real-time updates on our "Track Order" page. For personalized assistance or quick updates, feel free to contact our dedicated support team via LINE or WhatsApp.

  • 中譯： 如何追踪我的訂單？您可以在我們的**「追踪訂單」頁面**查看即時動態。如需個性化幫助或快速查詢，歡迎隨時通過 LINE 或 WhatsApp 聯繫我們的專屬客服。

2. Returns & Exchanges (退換貨政策)

• Q: What is your return policy?

  • A: We offer a premium 7-day worry-free return policy. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your item.

  • 中譯： 退換貨政策是什麼？我們提供 7 天無憂退換貨服務。如果您對購買的商品不完全滿意，可以在收到商品後的 7 天內申請退回。

• Q: Do I have to pay for return shipping?

  • A: No. We provide complimentary return shipping for all eligible returns. You do not need to pay any fees to send the item back to us.

  • 中譯： 我需要支付退貨運費嗎？不需要。我們提供免費退貨配送服務。您無需支付任何費用即可將商品寄回給我們。

3. Sizing & Product Quality (尺寸與品質)

• Q: How do I ensure the best fit and quality?

  • A: We pride ourselves on exceptional quality. To ensure your garment fits perfectly, we highly recommend contacting our LINE customer service after your purchase. Our stylists will provide professional advice on sizing and quality details.

  • 中譯： 如何確保尺寸和品質？我們對卓越品質深感自豪。為了確保您的衣物完美合身，我們強烈建議您在購買後聯繫我們的 LINE 客服。我們的導購將為您提供關於尺寸和品質細節的專業建議。

4. Payments & Security (支付與安全)

• Q: What payment methods do you accept?

  • A: We offer flexible payment options for your convenience, including PayPal, Major Bank Transfers, and Cash on Delivery (COD) in supported regions.

  • 中譯： 你們接受哪些支付方式？為了您的方便，我們提供靈活的支付選擇，包括 PayPal、主流銀行卡轉賬 以及在支持地區提供貨到付款 (COD) 服務。